Policies

We accept returns only in cases of manufacturing defects. Products must be returned in their original packaging and condition within 7 days of receiving the order. Once the product is inspected and the defect is confirmed, a replacement or refund will be processed.

We aim to deliver your orders as quickly as possible. Inside Cairo: Delivery within 1–3 working days. Outside Cairo: Delivery within 3–5 working days. Shipping times may vary during weekends, public holidays, or high-demand periods.

Your privacy is important to us. We collect personal information (such as name, phone number, address, and payment details) only to process and deliver your orders efficiently. We do not share, sell, or rent your information to any third party. All data is stored securely and used strictly for business purposes.

By using our website, you agree to: Provide accurate and up-to-date information when placing an order. Not misuse the website for any illegal or unauthorized purposes. Understand that product availability and prices are subject to change without prior notice. Accept that Hardware House Solution reserves the right to refuse or cancel any order in case of technical errors, incorrect pricing, or suspicious activity.